We pride ourselves on delivering a service worthy of our continued industry recognition for excellence.

Our Customers
Come First

Pennyfarthing Homes customers are our absolute priority
and we encourage interaction from the first point of contact.

We're Always
Here To Help

At Pennyfarthing Homes our customers always come first. This philosophy has been reinforced by the number of National Awards received over the years.

In 2008 our ‘Customer Ready Certificate’ (CRC) procedure was introduced. This service ensures that each property undergoes a series of comprehensive checks from all departments with a view to eliminating any underlying issues. This has proved to be a highly efficient measure and means our customer can be assured that the property is delivered to them at the highest standard.

Since its introduction the CRC scheme has resulted in us winning ‘Best Customer Satisfaction Initiative’ at the Housebuilding Innovation Awards and receiving recognition at the Daily Express National Housebuilder Awards in both 2007 and 2006, something we are particularly proud of as it is voted for by Pennyfarthing Home’s customers.

We like to interact with our clients from the outset and the Pennyfarthing’s welcome starts at the first point of contact whether it be via an online enquiry or a visit to one of our show homes. Each member of our team can offer guidance, advice and expertise to help you make an informed decision on your purchase.

The pre-handover meeting with our dedicated Customer Care Manager helps you to familiarise yourself with the property and the handover meeting is full of practical advice and demonstrations on how to operate our systems. You will also receive a Homeowner Manual and one month after you have settled in our Customer Care Manager will return to check everything is in order and complies with our high standards. In addition, there is an optional six-month post- handover visit.

 

Support
at Every
Step

From your very first contact with Pennyfarthing, we provide you with first class customer service, with a personal touch, incorporating reliable information, enabling you to make an informed decision about your purchase.

  • Guidance through the reservation process, giving help, advice and information. Pre-handover meeting with our Customer Care Manager to familiarise yourself with your new home, prior to occupancy.
  • Handover meeting with either the Site Manager/Customer Care Manager or a sales representative, who will demonstrate the operation of the central heating system and other fittings, upon occupying the property.
  • Homeowner manual giving comprehensive details about your home.
  • One-month settling-in meeting when our Customer Care Manager visits your home to ensure that everything is satisfactory.
  • Optional six-month post handover visit (if required by home owner).

One Guarantee
Warranty

How Does Your Warranty Work?

Your One Guarantee New Home Warranty protects you against certain structural defects that may potentially occur in your new home. These defects could be very expensive to put right. This is not the same as general household insurance covering buildings and contents.

For the first two years Pennyfarthing Homes will be responsible for fixing any defects that occur in your new home that do not match the standards set out by One Guarantee. You will need to contact Pennyfarthing Homes Customer Care to report any problems with your home during this period.

From years three to ten your home will then be covered by the One Guarantee Warranty, which covers against a number of defects that may occur. Please note that general ‘snagging’ issues are not covered under the Warranty. For the full details of what is or isn’t covered can be found in your One Guarantee New Homes Warranty Policy.