Our Customers
Come First

Pennyfarthing Homes customers are our absolute priority
and we encourage interaction from the first point of contact.

We're Always
Here To Help

At Pennyfarthing Homes our customers always come first. This philosophy has been reinforced by the number of National Awards received over the years.

In 2008 our ‘Customer Ready Certificate’ (CRC) procedure was introduced. This service ensures that each property undergoes a series of comprehensive checks from all departments with a view to eliminating any underlying issues. This has proved to be a highly efficient measure and means our customer can be assured that the property is delivered to them at the highest standard.

Since its introduction the CRC scheme has resulted in us winning ‘Best Customer Satisfaction Initiative’ at the Housebuilding Innovation Awards and receiving recognition at the Daily Express National Housebuilder Awards in both 2007 and 2006, something we are particularly proud of as it is voted for by Pennyfarthing Home’s customers.

We like to interact with our clients from the outset and the Pennyfarthing’s welcome starts at the first point of contact whether it be via an online enquiry or a visit to one of our show homes. Each member of our team can offer guidance, advice and expertise to help you make an informed decision on your purchase.

The pre-handover meeting with our dedicated Customer Care Manager helps you to familiarise yourself with the property and the handover meeting is full of practical advice and demonstrations on how to operate our systems. You will also receive a Homeowner Manual and one month after you have settled in our Customer Care Manager will return to check everything is in order and complies with our high standards. In addition, there is an optional six-month post- handover visit.

 

Property
Management

From your very first contact with Pennyfarthing, we provide you with first class customer service, with a personal touch, incorporating reliable information, enabling you to make an informed decision about your purchase.

  • Guidance through the reservation process, giving help, advice and information. Pre-handover meeting with our Customer Care Manager to familiarise yourself with your new home, prior to occupancy.
  • Handover meeting with either the Site Manager/Customer Care Manager or a sales representative, who will demonstrate the operation of the central heating system and other fittings, upon occupying the property.
  • Homeowner manual giving comprehensive details about your home.
  • One-month settling-in meeting when our Customer Care Manager visits your home to ensure that everything is satisfactory.
  • Optional six-month post handover visit (if required by home owner).

Our Buildmark
Warranty

What does Buildmark cover?

Our builder is responsible for completing the home to NHBC Standards. After exchange of contracts if, because of insolvency or fraud, your builder does not start or complete building your new home, we will reimburse your deposit or arrange for the home to be completed in line with the NHBC Standards.

During the first 2 years – builder warranty and NHBC Guarantee the builder is responsible for putting right any damage caused by their failure to build to the NHBC Standards.

We will pay up to a maximum of 10% of the purchase price or £100,000, whichever is less. Download the Policy Document for a full overview of the Buildmark cover we currently provide.

Download Policy

laurel

Sue Jennings
Customer Care Administrator
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