In 2008 our ‘Customer Ready Certificate’ (CRC) procedure was introduced. This service ensures that each property undergoes a series of comprehensive checks from all departments with a view to eliminating any underlying issues. This has proved to be a highly efficient measure and means our customer can be assured that the property is delivered to them at the highest standard.
Since its introduction the CRC scheme has resulted in us winning ‘Best Customer Satisfaction Initiative’ at the Housebuilding Innovation Awards and receiving recognition at the Daily Express National Housebuilder Awards in both 2007 and 2006, something we are particularly proud of as it is voted for by Pennyfarthing Home’s customers.